DT have designed the innovative iConnect Service around enterprise users to allow them to harness the enormous power of CRM and telecommunications technologies in one single managed solution over the web to:
- Manage a database of Consumer contacts & profiles
- Search for and Create Target Groups of Consumers
- Use a combination of Communication Services
- SMS, e-mail, Letters, Click to Dial, Conference calls & IVR
- Manage a Calendar of Events & Appointments
- Receive replies through voice and text
- Access using web and mobile Apps
- Confirm appointments with customers
